Tuesday Feb 16, 2021
9:00 AM - 10:30 AM CST
February 16, 2021
UW-Stout Microsoft Teams Online
$200.00 or $525.00 for all 3 sessions
https://www.uwstout.edu/outreach-engagement/lifelong-learning/leadership-development/leadership-inst
Dr. Marya Wilson
715.232.1325
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Customer service is about creating a delightful experience for all. We know, however, that our customers are not always delighted by their experience. Let’s show them how much we care. This session will focus on how to utilize conflict resolution techniques to de-escalate tense customer interactions and turn a not so delightful experience where our customers feel heard and valued. This workshop will also include self-care and guidance into taking care of ourselves as customer service representatives of our organization.
Printed courtesy of www.hudsonwi.org/ – Contact the Hudson Area Chamber of Commerce & Tourism Bureau for more information.
219 2nd Street, Hudson, WI 54016 – (715) 386-8411 – info@hudsonwi.org