Program Assistant (Part-time)

Reports to
Executive Director/Supports Pantry Manager

Job Summary
The Program Assistant supports the daily operations of Operation HELP's Resource Center and Fresh Harvest Pantry by managing non-food client supply inventory, coordinating volunteers, and ensuring effective use of information systems. This role helps ensure clients receive timely, high-quality services while supporting the organization's volunteer-driven model and mission.

Responsibilities and Duties
• Monitors and maintains an adequate supply of client items. Maintains records of purchased and donated items for the Resource Center.
• Sources and purchases Resource Center client supplies within the allocated budget. Helps promote charity collection drives.
• Supports the recruitment, training, and orientation of new Resource Center volunteers.
• Monitors Resource Center volunteer staffing needs and manages the Signup Genius platform to ensure that volunteer activities are fully staffed.
• Serves as a primary resource person for Resource Center and Fresh Harvest Pantry volunteers on the use of Salesforce in capturing client contact and service data.
• Serves as a Salesforce superuser to make corrections, minor system admin changes, and generate simple reports.
• Helps manage and provide support to Fresh Harvest Pantry volunteers during hours when the food shelf is open to the public.
• Serves as back-up to the Pantry Manager during vacation or sick days.

Qualifications and Skills
• Experience in general office management or related administrative roles.
• Proficiency in Microsoft Office and Gmail; Salesforce experience preferred.
• Strong interpersonal and communication skills for effective interaction with staff, volunteers, and clients.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize workload.
• Strong problem-solving abilities to ensure smooth office and program operations.
• High attention to detail and accuracy in documentation and data entry.
• Adaptability to shifting priorities and evolving program needs.

Other
• Average 16 hours/week, on-site, with flexible weekday scheduling.
• Preferred experience with nonprofits or client services.
• Physical ability to lift and carry up to 40 lbs.
• Salary commensurate with qualifications and experience (DOQ).

About Operation HELP
Our mission is to help residents of St. Croix County and adjacent communities maintain stable living situations, food security, emotional well-being, and personal dignity when they experience temporary financial hardships. The organization has been in operation for more than 30 years and today represents the merger of Operation HELP, The SOURCE, and the Hudson Area Backpack and Food Program. Current programs include Emergency Financial Assistance (rent, utility, and car repair payment help); Fresh Harvest Pantry food shelf; the Resource Center (basic necessities and vouchers); Hudson Area Backpack Program (serving Hudson School District); a county-wide diaper bank; temporary emergency shelter, budgeting classes, and an annual Christmas for Kids family sponsorship program. Each year, these programs serve more than 1,000 households. Operation HELP is volunteer-driven and relies entirely on donations from generous foundations, businesses, churches, clubs and organizations, and individuals to fulfill its mission.

Potential applicants are encouraged to submit a resume or letter of interest explaining their qualifications or work experience by email to operationhelp.source@gmail.com